Customer Information For Your Business Community Support Rates Living with Natural Gas

Welcome to Washington Gas

For more than 165 years, Washington Gas has been distributing natural gas to customers in the District of Columbia, Maryland and Virginia. We bring natural gas to your home or business safely and reliably.

Customer News


An update for our eService customers on Thursday, January 28:

We remain focused on resolving technical issues causing log on and transaction delays on our eService portal. Again, we apologize for the inconvenience these technical issues have caused. Please note that it is likely the site will be unavailable from midnight to 3 a.m. as we perform maintenance to resolve technical issues.

Technical issues have been most persistent with the log on process. Please note the following:

  • If this is the first time you are logging on to the new eService portal, please click on “forgot password” below. A re-set of your password is required. Passwords must be between eight (8) and 16 characters, and must contain at least one capital letter, one lowercase letter, one number and one of the following symbols (e.g., ! # $ % & ?).
  • If you are not able to successfully re-set your password and log on to the new site, you can pay your bill as an unregistered user by clicking on “pay your bill” below. Customers will need their Washington Gas account number and the numerical portion of your address (for instance, if your address is 555 Park Street, you will need to provide your account number and 555).

The following payment options are also available to you:

  • Call our automated payment line at 703-750-7944 to make a phone payment with a check or credit card.
  • Contact our customer service center at 703-750-1000 for assistance with a payment. Customer service hours are 8 AM to 9 PM on weekdays and 8 AM to 4:30 PM on Saturday. The center is closed on Sundays.

There are no transaction fees for payments made through these methods. Late fees will be waived for customer payments delayed by the implementation of the new portal. 

Thank you for your patience. Our goal is to provide the best possible online experience and we regret that our most recent efforts have fallen short. We will continue to provide updates on the home page.

Tanya Hudson
Division Head, Consumer Services


On October 7, 2015, the Maryland Public Service Commission approved the
Company's EmPOWER Maryland Surcharge (Case No. 9362). Through this plan, the Company is authorized to implement a surcharge in support of the Company's
approved energy efficiency and conservation programs and cost recovery
mechanism.  Customers receiving service under Rate Schedule Nos. 1, 1A, 2,
2A, 3, 3A, 4 and 6 are subject to the EmPOWER surcharge.

The following Commission-approved surcharges will appear on customer
bills beginning with the November 2015 billing cycle (with annual adjustments
made to the surcharge):

Customer Class           

Monthly Surcharge Beginning November 2015

Residential Heating/Cooling
(Rate Schedule Nos. 1 and 1A)


Residential Non-Heating/Non-Cooling
(Rate Schedule Nos. 1 and 1A)


C&I Heating/Cooling < 3,000
(Rate Schedule Nos. 2 and 2A)


C&I Heating/Cooling > 3,000
(Rate Schedule Nos. 2 and 2A)


C&I Non-Heating/Non-Cooling
(Rate Schedule Nos. 2 and 2A)


GMA Heating/Cooling
(Rate Schedule Nos. 3 and 3A)


GMA Non-Heating/Non-Cooling
(Rate Schedule Nos. 3 and 3A)


(Rate Schedule Nos. 4 and 6)




On May 6, 2014, the Maryland Public Service Commission approved the Company's Strategic Infrastructure Development and Enhancement Plan and Associated Cost Recovery Mechanism (Case No. 9355). Through this plan, the Company is authorized to accelerate replacement of targeted pipe for safety reasons throughout its Maryland service territory.

The following Commission-approved surcharges will appear on customer bills beginning with the August 2014 bill (with adjustments made to the surcharge each January):

Customer Class           

Monthly Surcharge Beginning August 2014

Residential Heating/Cooling


Residential Non-Heating/Non-Cooling


C&I Heating/Cooling < 3,000


C&I Heating/Cooling > 3,000


C&I Non-Heating/Non-Cooling


GMA Heating/Cooling


GMA Non-Heating/Non-Cooling






Customer Advisory: UTILITY IMPOSTERS

Washington Gas is advising customers about recent incidents where individuals are posing as utility workers in an effort to access homes or businesses in order to obtain information that can be used in identity theft and fraud.

The company feels it is important to notify customers in an effort to prevent them from becoming potential victims.

Washington Gas offers the following tips to customers:

  • Washington Gas employees on company business are required to carry a photo ID/Company badge.
  •  Washington Gas employees who perform services, including work on natural gas meters or natural gas lines, wear uniforms that carry the Washington Gas logo.
  • Most of the time, a Washington Gas employee responds to a service request. If no one at your address scheduled an appointment, call Washington Gas at 703-750-1000 before allowing anyone inside your home or business.
  • Always ask for identification before allowing anyone inside your home.
  • Never give out any personal, confidential information to unknown or untrusted people or organizations.

If you have any concerns, suspect you have been approached by an imposter, or have information to report regarding this fraud, please contact your local law enforcement office. In addition, you may contact Washington Gas' 24-hour security hotline at 703-750-4370 if you believe your Washington Gas account has been compromised.  

District of Columbia Customers and Residents:

There will be no Joint Utility Discount Day (JUDD) in fall 2012. To apply for the Residential Essential Service (RES) program and other Utility Discount Programs, visit one of the District Department of the Environment's Energy Administration Centers. For more information about Utility Discount Programs, call 311 or visit

For information about energy assistance, please visit our Energy Efficiency/Energy Assistance page.

Service appointment notification program

Washington Gas has instituted a new program whereby customers will receive an automated reminder call 1-2 days prior to their scheduled appointment. The automated call will give customers the option of confirming, rescheduling or cancelling their service appointment. Customers should provide a primary and secondary phone number when scheduling service appointments in order to receive the reminder call.


Washington Gas has relocated our customer walk-in office and payment center from 101 Constitution Ave., NW, to 1100 H Street, NW, first floor, near the Metro Center Metro stop.

New Washington Gas Payment Location
1100 H Street, NW
First Floor
Washington, D.C.

Monday-Friday, 8 a.m - 4 p.m.

The advantages of natural gas

Washington Gas is pleased to be the energy provider of choice for your home or business. Natural gas possesses many environmental and efficiency advantages over other available energy choices. We understand and encourage our customers' to use natural gas safely and responsibly.

If you are adding a natural gas appliance to your home, there may be gas piping and meter sizing considerations that need to be addressed in order for your appliances to operate at their optimal levels. This is especially true with today's popular and efficient natural gas appliances, such as tankless water heaters and generators.

Please contact Washington Gas at 703-941-HEAT before installing any new natural gas appliance. To learn more about natural gas products please visit

Notice to Virginia Customers: CARE Plan 

On March 26, 2010, the Virginia State Corporation Commission issued an Order approving a Conservation and Ratemaking Efficiency (CARE) Plan. The Commission approved a decoupling rate mechanism, the CARE Ratemaking Adjustment (CRA), and six residential energy efficiency programs. The decoupling rate mechanism will work in conjunction with the existing mechanism for a weather normalization adjustment to encourage consumer conservation without penalizing the Company's recovery of its fixed costs. The CRA will appear as a separate line item on residential customer bills beginning in the July 2010 billing cycle. The CARE Cost Adjustment (CCA), which will begin upon implementation of the Company's approved programs, allows for recovery of the residential energy efficiency programs available to residential customers. The CCA will be included as a charge to be added to the residential Distribution Charges.


Notice to Maryland Customers: Base rate change and montgomery county fuel energy tax surcharge

Effective for service rendered on and after June 1, 2010, base rates for Maryland firm residential and commercial and industrial customers have been reduced by $11.4 million to reflect new, lower depreciation rates as directed by the Maryland Public Service Commission in Maryland Case No. 9103. The changes in base rates are as follows:

Residential Firm Service - Rate Schedule Nos. 1 and 1A

Distribution Charges - rates per therm             Prior                      Current

First 45 therms or less per month                      $ 0.4206             $ 0.3853
Next 135 therms per month                                  $ 0.3188             $ 0.2835
Over 180 therms per month                                 $ 0.2537             $ 0.2188

Commercial and Industrial Firm Service - Rate Schedule Nos. 2 and 2A

System Charge                                                       Prior                      Current

Normal Weather Annual Usage
Less Than 3,000 Therms                                     $ 21.10                 $ 18.15


Changes in the Montgomery County Fuel Energy Tax Surcharge

On May 19, 2010, the Montgomery County Council adopted Resolution 16-1354, which increased rates applicable to fuel under the County's Fuel/Energy Tax levied under §52-14 of the County Code, effective on May 20, 2010, but reduces the rates effective July 1, 2010 (and will further reduce them effective July 1, 2012).

Resolution 16-1354 provides that effective May 20, 2010 through June 30, 2010, the rate for residential gas customers will increase from $0.0449864339 to $0.1906500000 per therm and the rate for non-residential gas customers will increase from $0.1192142417 to $0.2609000000 per therm. These rates must be adjusted for the Maryland Gross Receipts Tax (TG §8-403) and the PSC assessment (PUC Article, §2-110). Utilizing the current PSC Assessment factor of 0.001684 and the Gross Receipts Tax rate, the adjusted Montgomery County Fuel Tax factors will be $0.1948757 per therm for residential customers and $0.2666827 per therm for non-residential customers.

Effective July 1, 2010, the rate for residential gas customers will decrease from $0.1906500000 to $0.1149300000 per therm and the rate for non-residential gas customers will decrease from $0.2609000000 to $0.1902500000 per therm. Utilizing the new PSC Assessment factor of 0.001875 effective July 1, 2010, and the Gross Receipts Tax rate, the adjusted Montgomery County Fuel Tax factors will be $0.1175003 per therm for residential customers and $0.1945048 per therm for non-residential customers.

Pursuant to General Service Provision No. 1, Paragraph e. of its tariff, Washington Gas includes this tax on bills for service to customers in Montgomery County. The tax surcharge is shown as a separate line item on the bill and will be charged at the new rates noted above effective with bills rendered on and after May 20, 2010 and July 1, 2010, respectively.

A Message to Our Customers

Payment Address 

In an effort to provide improved customer service, Washington Gas’ payment mailing address will change effective June 1, 2009.  The mailing address is as follows:

Washington Gas
P.O. Box 37747
Philadelphia, PA 19101-5047

This address change is for Washington Gas payments only.  All other correspondence should be sent to our service center at 6801 Industrial Road, Springfield, VA 22151. If you have any questions or concerns, please feel free to call 703-750-1000.  Please be aware that this change does not affect customers who make payments through the Automatic Payment Plan, Electronic Funds Transfer (EFT) or However, if you make your payments via online banking, please update your records with the above address.

Customers may continue to make payments using our Automated Services Line, 703-750-7944.  Click here for our Walk-In Office Locations and Hours of Operation.