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Q. What are New Gas Homes?
A. New Gas Homes are Metropolitan Washington area new home
communities that use natural gas for heating, as well as all things
like water heating and cooking.
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Q. Where can I find a list of the New Gas Homes?
A. Washington Gas works with the New Homes Guide to provide
you with the Washington area's guide to new home communities that
feature dependable, energy-efficient natural gas. To begin searching
thousands of new homes from top builders, visit the
Washington Gas New Homes Guide site (www.newhomesguide.com/WashingtonGas.asp).
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Q. How can I open a residential account?
A. You can call us at (703) 750-1000. We require at least
72 hours notice (excluding weekends and holidays) and may require
a security deposit.
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Q. Will I have to pay a security deposit?
A. Washington Gas may require a security deposit to initiate
or maintain your service, depending on your credit and payment record.
Deposits may be paid in installments, and after 12 months, we refund
the deposit, plus interest. All deposits held for more than 90 days
earn simple interest.
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Q. How soon can I get gas service to my new gas
home?
A. When you move into a new gas home, your home will already
have gas service. All you need to do is to change the account into
your name.
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Q. How can I get the account changed in my name?
A. Contact us at (703) 750-1000.
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Q. I am currently a Washington Gas customer and
will be moving to my new gas home soon, what should I do to close
my account and get an accurate final bill?
A. Call us at (703) 750-1000 to close your account. To get
an accurate final bill, please make sure that we can access your
meter. Your final bill will be based on that reading, which will
ensure its accuracy. If cannot access your meter to take an accurate
reading your final bill will be estimated reading.
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Q. How can I pay my bill?
A. Washington Gas offers several convenient ways to pay
your gas bill.
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Regular Mail: You can send your check or a money order along
with your bill every month before your bill is due.
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The Phone: You can call and pay your bill by calling either
of the following phone numbers: 703-750-1000 or 202-624-6049.
This option allows us to deduct your gas payment from you r
bank account.
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Automated Payment Plan: If convenience is what you seek, Washington
Gas has established the Automated Payment Plan, through which
your monthly bill payment is deducted automatically from your
checking account. To enroll is very easy, just call us at 703-750-1000
or 202-624-6049 and a customer representative will process your
request.
For more information about payment plans, please click
here.
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Q. Does Washington Gas install new appliances?
If not, can you help?
A. No, Washington Gas does not install appliances. But Washington
Gas can assist you in finding a qualified installer. Just call 1-888-941-HEAT
and a customer service representative will give you the name of
a qualified installer.
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Q. Does Washington Gas provide maintenance service?
If not can you help?
A. No, Washington Gas does not provide maintenance service,
but you can call us at 1-888-941-HEAT, for the name of a qualified
trade professional that can serve you.
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Q. What should I do if I smell natural gas?
A. Get everyone outside the house, leave the doors unlocked,
and call our emergency leak line at 703-750-1400 or 202-624-6049.
Do not light a match, use the telephone, or turn electric equipment
on or off. Once you reach a safe distance, call the emergency leak
line. For more information about gas safety, click on Using
Natural Gas Safely.
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