Customer News

SERVICE APPOINTMENT NOTIFICATION PROGRAM

Washington Gas has instituted a new program whereby customers will receive an automated reminder call 1-2 days prior to their scheduled appointment. The automated call will give customers the option of confirming, rescheduling or cancelling their service appointment. Customers should provide a primary and secondary phone number when scheduling service appointments in order to receive the reminder call.

NEW WASHINGTON GAS CUSTOMER PAYMENT CENTER

Washington Gas relocated our customer walk-in office and payment center from 101 Constitution Ave., NW, to 1100 H Street, NW, first floor, near the Metro Center Metro stop.

New Washington Gas Payment Location
1100 H Street, NW
First Floor
Washington, DC
Hours: 8 a.m. to 4 p.m. More. . .

THE ADVANTAGES OF NATURAL GAS

Washington Gas is pleased to be the energy provider of choice for your home or business. Natural gas possesses many environmental and efficiency advantages over other available energy choices. We understand and encourage our customers to use natural gas safely and responsibly. More. . .

Emergency Information

If you smell gas, or if you have an emergency involving natural gas, leave the area immediately, and call 911 and Washington Gas at 703-750-1400 or 1-800-752-7520.

Natural Gas Safety Information
Emergency Contact information

SAFETY & PIPELINE INTEGRITY

At Washington Gas, safety is our highest priority. Our distribution network is routinely subject to rigorous inspection, maintenance and oversight within the company and at the federal and state level. Paramount is adherence to a federal pipeline integrity management rule that requires periodic pipeline inspections and repairs as necessary.

Washington Gas employs a wide range of safety programs, including:

• Participation in excavation damage prevention initiatives;
• Installing above-ground markers to indicate the location of buried gas lines;
• Performing visual inspections and leak surveys of our system to identify potential problems;
• Maintaining rigid requirements for qualification and inspection of construction techniques used in our system; and
• Supporting research and development focused on inspection technologies, pipeline integrity, corrosion prevention and construction techniques.

Customers can help in our safety efforts. We always encourage our customers to call us at 703-750-1400 or 911 when they suspect a natural gas problem or leak. Our operators are on call 24/7 and Washington Gas will respond quickly to any suspected natural gas leak.